We are committed to providing high-quality educational and e-learning materials to our customers. Since all products available on our website are delivered digitally and provide instant access upon purchase, we encourage customers to review product details carefully before making a purchase.
Refund Eligibility
Refund requests may be considered under the following circumstances:
- The purchased product was not delivered due to a technical issue on our side.
- The customer was charged multiple times for the same order.
- The purchased product is inaccessible and our support team is unable to resolve the issue within a reasonable time.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase.
- Wrong product selected by the customer.
- Lack of usage of the purchased course or study material.
- Failure in any examination, certification test, or assessment.
- Dissatisfaction based on personal expectations where the product description matches the delivered content.
- Digital products that have already been accessed, downloaded, or used.
Refund Request Process
To request a refund, customers must contact our support team within 7 days of purchase and provide:
- Order number or transaction ID.
- Registered email address.
- Detailed reason for the refund request.
Our team will review the request and respond within 5-7 business days.
Refund Method
If approved, the refund will be processed through the original payment method used during purchase. Processing times may vary depending on the payment provider or bank.
Contact Us
For any questions regarding this Refund Policy, please contact our customer support team through the contact information provided on our website.
Contact Us
For any questions regarding this Refund Policy or to request a refund, please contact our customer support team:
Email: sales@studyverix.com
We aim to respond to all inquiries within 24–48 business hours.